Frequently Asked Questions

Appointments

  • Book an appointment at your convenience using our online booking portal, or call our friendly team directly on (07) 5530 1044 for emergency and same-day bookings. Please note that for new patients who book online, we require your credit card details at the time of booking to secure your appointment.

  • Please call us to reschedule your appointment as soon as possible. As we usually book out 1-2 weeks in advance, we cannot guarantee that your preferred time will be available if you choose to cancel and rebook at a later date. New patient online bookings are subject to a $50 cancellation fee if the appointment is missed or cancelled within 48 hours.

  • For new patients who book online, we require your credit card details at the time of booking to secure your appointment. A $50 fee will be charged to your card if you miss your appointment, are more than 15 minutes late, or if you cancel within 48 hours. This fee will be deducted off your treatment total when you rebook.

    Your credit card details are not required if you book your appointment over the phone. If you have any concerns about your appointment, including fees or treatment modalities, please give us a call and we’d be more than happy to answer your questions.

  • We encourage booking your appointment in advance to secure your preferred time, however, we strive to accommodate walk-ins whenever possible. If you have a dental emergency, please call us on (07) 5530 1044 and we'll do our best to fit you in on the same day.

Services

  • We don’t do cleans without a check-up. As part of our commitment to comprehensive care, our dentists conduct an oral health examination at every visit. This ensures that your teeth, gums and overall oral health are properly assessed and any potential issues are identified early.

  • All of our cleans are performed by our highly skilled dentists. This ensures you receive the most comprehensive care with the added benefit of an oral health examination during your visit.

  • We offer two effective teeth whitening options: in-chair whitening for immediate results in just one appointment, and take-home custom whitening trays that allow you to achieve a brighter smile at your own pace. We use the Philips Zoom! In-Office Whitening System for in-chair whitening. To learn more, please get in touch with our team.

  • To help you feel at ease during your dental appointment, we provide several anaesthetic and sedation options, including The Wand Computerised Local Anaesthetic System and anti-anxiety medication. To find out the best option for you, please get in touch.

Pricing

  • The cost of your appointment can vary depending on the specific treatment or procedure required. Our dentists will always provide you with a clear estimate of the costs before proceeding with any treatment. If you have a specific enquiry, please contact our friendly team.

  • For a limited time, we’re offering our New Patient Package for $299.* This includes a comprehensive oral health examination, professional cleaning with Airflow Dental Spa, intra-oral X-rays, 3D scans and personalised recommendations for improving your smile.

    *This is the price before your heath fund rebate. If you have private health, your out-of-pocket costs will be lower.

  • The cost of a consultation can vary depending on the nature of the appointment. Please contact us for more details, and we'll be happy to provide you with the information you need.

  • We begin all of our treatments with a comprehensive assessment rather than a brief discussion about a single procedure. During your consultation, our dentists take the time to understand your concerns, assess your oral health and discuss suitable treatment options. This personalised approach allows us to provide safe and effective treatment tailored to your long-term goals. Our consultation fee reflects the time and expertise required to ensure you receive personalised advice. Our aim is to support you in making an informed decision with confidence and clarity.

  • The cost of dental treatment can vary for many reasons, including the complexity of the procedure, the materials and technology used, the clinic’s business model and the amount of time dedicated to your care.

    As an independent, family-owned practice, we pride ourselves on delivering the best care for our patients. We believe every patient deserves personalised treatment rather than a one-size-fits-all approach. Our focus is on delivering high-quality, long-term care that is appropriate for your unique circumstances.

    All of our treatments, including cleans, orthodontic reviews and whitening, are performed by our dentists so you’ll receive expert care every step of the way. Our prices also enable us to invest in the latest technology, materials and training so that we can deliver the best outcomes for our patients.

Payments

  • We accept all private health funds and all credit cards, including American Express. We also accept DVA Gold Card and the Child Dental Benefits Schedule (CDBS).

  • Yes, we have HICAPS facilities for on-the-spot health fund claims. Please remember to bring your health fund card to your appointment. If you forget to bring your health fund card, you’ll need to pay for your treatment in full and claim your health fund rebate after your visit.

  • At this time, we do not offer payment plans. Full payment is required up front for all treatments. If you have any concerns about the cost of your treatment, please get in touch.