Privacy Policy
At Hope Island Dental Care, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store and disclose your personal information when you interact with our website, clinic and services.
Collection of Personal Information
We may collect personal information including:
Name
Contact details (phone number, email address, postal address)
Date of birth
Health and medical information relevant to your dental care
Appointment and treatment history
Payment and billing information
Website usage data and online interactions
We collect this information when you:
Contact or visit our clinic
Complete online forms
Book appointments
Subscribe to marketing communications
Interact with our website or advertisements
Use of Personal Information
We may use your information to:
Provide dental treatment and healthcare services
Manage appointments and patient records
Communicate with you regarding your care
Send appointment reminders and follow-up communications
Respond to enquiries
Improve our services and website experience
Send marketing communications, promotions and clinic updates where consent has been provided
Comply with legal and regulatory obligations
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting our clinic directly.
Website Analytics, Cookies & Advertising
Our website may use cookies, tracking technologies and analytics tools provided by third parties such as Google and Meta (Facebook/Instagram).
These technologies may collect information relating to:
Website activity and browsing behaviour
Device and browser information
Interactions with advertisements and website content
We may use this information to:
Improve website functionality and user experience
Measure advertising performance
Deliver relevant advertisements through platforms such as Google Ads and Meta Ads
Conduct re-marketing campaigns
Third-party providers may use cookies or similar technologies to serve advertisements based on your previous visits to our website.
You can manage cookie preferences through your browser settings and may opt out of certain targeted advertising through relevant advertising platform settings.
Disclosure of Information
We may disclose personal information to:
Dental laboratories and specialist providers involved in your care
IT service providers and software platforms
Payment processing providers
Government or regulatory authorities where required by law
We take reasonable steps to ensure third-party providers handle your information securely and appropriately.
Storage and Security
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Patient records may be stored electronically using secure practice management systems and cloud-based providers.
Access and Correction
You may request access to your personal information or request corrections where necessary by contacting our clinic directly. We may require verification of identity before providing access.
Website Terms of Use
By accessing and using this website, you agree to comply with these terms and conditions.
The content provided on this website is intended for general informational purposes only and does not constitute dental or medical advice. Information on this website should not replace professional consultation, diagnosis or treatment tailored to your individual circumstances. While we aim to ensure all information on this website is accurate and up to date, Hope Island Dental Care makes no guarantees regarding the completeness, accuracy or reliability of the content provided.
All website content, including text, branding, logos, images and graphics, may not be reproduced or used without prior written permission from Hope Island Dental Care.
This website may contain links to third-party websites for convenience and informational purposes. We are not responsible for the content, privacy practices or availability of external websites.
We reserve the right to modify website content, policies and terms at any time without prior notice. Your continued use of this website constitutes acceptance of these terms.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or business practices. Updated versions will be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Hope Island Dental Care
Suite 8, The Boardwalk, 12 Santa Barbara Rd, HOPE ISLAND QLD 4212
(07) 5530 1044